Shipping Policy

Introduction

At Divinity Digital, we strive to provide a seamless shopping experience, including reliable and timely delivery of your orders. Please read our shipping policy carefully to understand our shipping practices and procedures.

Shipping Destinations

We currently ship products within India. For international shipping inquiries, please contact our customer support team at hello@divinitydigital.in.

Shipping Charges

Shipping charges are calculated based on the weight of the package and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time

The estimated shipping time depends on the delivery location:

• Metropolitan Areas: 3-5 business days
• Non-Metropolitan Areas: 5-7 business days

Please note that these are estimated delivery times, and actual delivery times may vary due to unforeseen circumstances such as weather conditions, courier service delays, or other external factors.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to check the status of your shipment on the courier’s website.

Delivery Issues

If you experience any issues with the delivery of your order, please contact our customer support team at hello@divinitydigital.in. We will assist you in resolving the issue promptly.

Undeliverable Packages

In the event that a package is returned to us as undeliverable, we will notify you via email. You may choose to have the package reshipped or receive a refund for the order. Please ensure that the shipping address provided is accurate and complete to avoid delivery issues.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at hello@divinitydigital.in with your order number and details of the issue. We will work with the courier service to resolve the problem and ensure you receive your order or a replacement.

Refund Policy

For information on our refund policy, please refer to our Refund Policy page. Refunds for returned items will be processed within 5 to 7 working days after the returned item is received and inspected.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at hello@divinitydigital.in.

Thank you for shopping with Divinity Digital. We appreciate your business and look forward to serving you!