Refund Policy

Introduction

At Divinity Digital, customer satisfaction is our highest priority. We strive to provide the best products and services, and we understand that sometimes things may not go as expected. Our refund policy is designed to be transparent and fair, ensuring a hassle-free process for our valued customers.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Time Frame: Refund requests must be made within 30 days of the delivery date.
• Condition of the Item: The product must be unused, in its original packaging, and in the same condition as received.
• Proof of Purchase: A valid proof of purchase, such as an order number, receipt, or invoice, must be provided.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Digital Products: Once accessed or downloaded, digital products and services are non-refundable.
• Gift Cards and Vouchers: These items cannot be returned or refunded.
• Final Sale Items: Products marked as “Final Sale” at the time of purchase are not eligible for refunds.
• Customized or Personalized Items: These products cannot be returned unless there is a manufacturing defect or damage.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact Customer Support: Send an email to hello@divinitydigital.in with the subject line “Refund Request – [Your Order Number]”.
2. Provide Necessary Information: Include the following details in your email:

• Your full name and contact information.
• Order number and date of purchase.
• The reason for the refund request.
• Photos or videos of the product, if it is damaged or defective.

1. Await Confirmation: Our customer support team will review your request and respond within 2 business days with further instructions.

Refund Process

Once your refund request is approved, the process will be as follows:

1. Return Shipping: If the product needs to be returned, we will provide you with a return shipping address. The cost of return shipping will be borne by the customer unless the product is defective or incorrectly supplied.
2. Inspection: Upon receiving the returned item, it will be inspected to ensure it meets the eligibility criteria.
3. Processing: Once the return is approved, the refund will be processed within 5 to 7 working days.
4. Refund Method: The refund will be issued to the original method of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card issuer.

Late or Missing Refunds

If you have not received your refund after the specified time, please:

1. Check Your Bank Account: Sometimes refunds take time to reflect in your account.
2. Contact Your Bank or Credit Card Company: There might be a processing delay on their end.
3. Contact Us: If you still have not received your refund, email us at hello@divinitydigital.in, and we will assist you further.

Exchange Policy

We also offer exchanges for items that are defective or damaged. If you need to exchange an item, please follow the same procedure as outlined in the “How to Request a Refund” section, specifying that you are requesting an exchange.

Contact Information

For any questions or concerns about our refund policy, please contact our customer support team at:

• Email: hello@divinitydigital.in

Conclusion

Thank you for shopping with Divinity Digital. We appreciate your business and are committed to providing you with the best customer service experience. If you have any questions or need assistance, please do not hesitate to contact us.